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| 100% RingDesigner.com
No Hassle Refund Policy |
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Our Guarantee................Within
30 days from your delivery acceptance of your purchase, no matter the reason,
you can send it back for a refund
for your purchase price---100%. No questions asked.
- This guarantee
includes all domestic and APO/FPO orders.
- This guarantee
does not apply
to international orders (please see "International" below).
- This guarantee
also includes orders canceled in process when a
certified diamond has been ordered (see
below)
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| We think our 100% no
hassle refund policy is just another reason for you to consider 1RingDesigner.com, Inc.®
for your important purchase. |
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| When making your
purchase decision, ask your other source(s) if they will give you a 100%
refund for their engagement rings. Some establishments offer an "in-store" credit
or partial credit and refund for their engagement rings. |
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| We want you to be pleased
with your RingDesigner.com purchase. Since we use only higher quality
certified diamonds and engagement rings, most likely you will not be returning
the item for quality reasons. That is why we instituted our 100% no
hassle refund policy. If you are not satisfied with the purchase
for any reason,
of one of our engagement rings, anniversary rings or wedding bands just follow the guidelines below. |
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| Here are the
guidelines: |
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| Your refund will be
credited to the credit card originally charged to purchase your ring. |
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| Since we sell fine high quality
jewelry, we need to take steps to combat fraud.
Therefore, you will need to follow exactly the steps outlined below to receive
your refund. |
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If within 30
days of receipt of your product, and decide to return it for a refund, then please:
- E-mail us at
customer_service@ringdesigner.com
to receive your authorized return code. Please write this authorized
return code on the original RingDesigner.com
Product
Certificate of Authenticity that shipped with your ring. The
original RingDesigner.com
Product
Certificate of Authenticity must be included in
the
returned purchase if it was provided in your original package.
In many cases it is provided electronically as an Adobe Acrobat PDF
file via e-mail.
- Secure all merchandise
in its original packaging, including the gift box(es) with which
your order was shipped and all accompanying materials. We cannot
accept merchandise that is not returned to us as instructed.
- The package should be
addressed to:
- RDcom
Customer Service (do not want contents to be easily identified
by the addressing)
Attn: (use your Return Authorization Number here)
4263 Woodside Circle Lake Oswego, OR 97035
(503-670-7218)
- We recommend you ship via a
means where you will receive back a documented verification of
receipt by RingDesigner.com. This process "tracks" the
shipment and documents the actual shipment by you and the receipt
(by date & time) by RingDesigner.com. We also recommend
you request notification of receipt service via your shipment
service. This process notifies you that we received it.
There are several methods of shipping that "track" the
shipment. FedEx, the US Postal Service, UPS and others offer
this service.
- Please insure
the package for the full amount of the purchase price with the
shipping service. Check your Homeowner's or Renter's insurance
policy. Many cover your items while in shipment.
United Parcel Service offers insurance for the packages shipped via
them. UPS now has retail outlets that pack and ship right from
there. Locations are available at
www.ups.com. FedEx
insures jewelry ONLY up to $500. The United States Post
Office offers insurance and tracking.
- A RingDesigner.com employee
will open your "sealed" package in the presence of an
independent third party, certified gemologist. In this manner,
an independent party verifies the ring and diamond received by
RingDesigner.com, in your sealed package, match the quality and
specifications of your original purchase. After immediate
examination by the independent third party gemologist, if there are
any issues of quality, damage or diamond specifications, versus your
original purchase, we will contact you immediately. The
received jewelry and/or diamonds must be the same
items as you originally received from us, plus in the same
excellent condition as originally received.
We use PGL (Pacific Gemological Laboratory, Inc. web
site:
(Click Here)
PGL web site, an independent, third party certified,
GIA appraiser, located in downtown Portland. We apologize for this
inconvenience, but we have learned the hard way, we need to verify
what is said to be sent, is equal to what is received. Three
customers, not just one, forced us by their shipments to add this
step to sending a diamond or a ring back to us.
- We will send an e-mail
notification that we have received your returned merchandise.
That way you have documentation for your records.
- A full 100%
refund will be issued within forty five days of confirmation of
receipt of your item to our address. Your refund will not be
made immediately.
- Your refund MUST be
credited to the credit card originally accepted.
Your refund can not be credited to another credit card
due to VISA, MC, Discover and AMEX rules.
- We do not refund for
any shipping you incur, as well as we do not charge the customer for
the shipping we incurred originally to send your item.
- Please note:
We cannot accept
returns for international orders
(see below).
For questions regarding international purchases, please E-mail us at
customer_service@ringdesigner.com
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Orders that are canceled prior
to delivery with a certified center diamond |
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The
above refund policy also applies to orders that are canceled
prior to delivery when a certified center diamond is a competent
in the order. We know things
can change, relationships might take different routes etc etc.
We will of course refund 100% of the order, but having secured a
certified diamond, refunding is not instantaneous. When
notified of a cancellation prior to delivery, RingDesigner.com
will
acknowledge notification of the
cancellation and assign an
authorized return code
for the customer.
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When
a customer orders a certified center diamond as part of their
order, RingDesigner.com will wire cash from funds to secure the
customer's exact certified diamond. As documented in
e-mails to the customer acknowledge their initial order, the
customer is aware of the situation. Therefore,
acting as the customer's agent, having obtained ownership of the
customer's diamond, RingDesigner.com must attempt get a refund
of it's funds from the Israeli diamond supplier or if already
received on site, attempt to resell the customer's diamond.
Bottom-line, this means it may take up to 45 days to refund an
order where the diamond has been secured for a customer, and the
customer cancels the order at any point in the fulfillment
process. RingDesigner.com will make
every effort to refund a quickly as possible up to a maximum of
45 days. |
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Possibly we could still help even IF your
item is listed as an exception below |
We may be able to help you, if you
have an unforeseen situation, if your item has been worn, or the
30 day time period has lapsed, by selling your item via
consignment.
Please
e-mail
customer_service@ringdesigner.com for
details. |
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Exceptions to our return policy |
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Note: Any type of
modification or alteration made to your RingDesigner.com purchase
not performed by RingDesigner.com voids all warranties on
workmanship and materials. |
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We cannot accept returns for engagement rings, anniversary rings
or wedding bands that have been worn, resized, engraved or damaged; it
must be in its original, new condition in the same packaging
with all original documentation provided |
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Custom Rings |
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Being a specific request, due
to the very distinctive nature of custom design, we cannot accept
any returns of our custom work.
However, our number one goal is your complete satisfaction! |
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Engraving
(inside or external surfaces) |
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Due to its individual unique
nature, once engraved, an item is not returnable. |
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International |
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We cannot accept any returns
International orders.
Exceptions may be granted on a case
by case basis.
Proof of international duties and taxes
being
initially paid, must be provided in all cases. |
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The Founders are
always accessible! |
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©
Copyright 2006, 1RingDesigner.com, Inc.® |
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