platinum diamond engagement rings, platinum engagement rings, gold diamond engagement rings, diamond platinum engagement rings, , Wedding Bands Anniversary rings Testimonials regarding RingDesigner.com, Inc.

The RingDesigner.com team is flattered and humbled by what our Customers are saying about us! Our best advertising is a satisfied customer!

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Greg,

Looks like you have yet another testimonial to add to your list, and another VERY satisfied customer!

My fiancée and I had been ring shopping for a while, and since I knew what she liked in a ring I was trying to make the most of my money by not settling for lesser quality diamonds. I soon found out that there were legit online jewelers that could offer better quality rings for less and your site was recommended by one of your previous customers at a tech forum that I frequently visit. After reading others' recommendations at other sites and going through your testimonials page, I decided to give it a shot.

These days I buy just about anything and everything online without a second thought, but initially I raised an eyebrow at the idea of buying jewelry online (especially an engagement ring). I was used to actually seeing the ring before I would consider purchasing it. But the more I read from your previous customers, the more my hesitance subsided. Then I decided to call and ask a few more questions... I was quite surprised that I ended up speaking with you directly! Our conversation sealed my decision to buy from you.

I was amazed at the selection of diamonds and the prices! I was able to find the exact diamond and setting that I wanted that fit perfectly into my budget. Once I placed the order, I was very impressed by the frequent communication you kept with me. Every email and call received a prompt response, and I was always informed every step of the way. I even called to make a last minute change to the setting, and you made the change for me with no problems at all.

10 days after placing the order, the ring was on its way. I was blown away by the picture, but once I received the ring Monday afternoon I realized how right you were... the picture simply does not do the ring justice! When I presented the ring to Tiana, her first words when she saw it were "wow... WOW!" Needless to say, she loves it! And the lighted box is a great touch.

I checked the typical mall jewelers and a few local shops just to confirm what a great deal you gave me... for the same type of ring and setting that I paid just $2400 total for, others wanted anywhere from $5000 to $8000 (BEFORE 8.25 sales tax) for lesser quality diamonds! Even your online competitors couldn't beat your prices.

Some websites, retailers, and jewelers exaggerate when it comes to their level of customer service. You, however, lived up to every word on your site many times over. My best man watched me go through the entire process, and it’s safe to say that when his time comes he'll be dropping you a line! Should anyone else that I know find themselves in the market for an engagement ring, I'll make sure that they know your name.

You have truly been a blessing... we both thank you for your excellent service and a fabulous ring! We'll be talking to you again when the time comes to buy bands and upgrade!

Michael and (soon-to-be) Tiana Clayton



Mr. Gates,

As I am sure is the case for many, the idea of making such an expensive and significant purchase such as a diamond engagement ring online, without ever seeing a person face to face, or the product in person, is initially more than a little intimidating. However, I can now say it is one of the best purchase experiences I have ever had!

When I started seeking information on diamonds and engagement rings, I searched the internet for reading materials. I found several different places that had good information on the four C’s, and the info on your site was as comprehensive as any out there. Your one page pdf document was a really nice touch that I found no where else. All of your information was accurate and unbiased.

As I looked at your products and your prices, I become more intrigued. As I compared Ring Designer to other sites, I was pleasantly surprised with your diamond prices. I also did some shopping in local stores. I found that with my crash course on diamonds, I knew more than most of the sales people helping me. The prices for the diamonds that I was seeing in local stores were much higher than what I had seen on your site.

While I had read your testimonials, I did have some apprehension about spending so much money on the internet. I confirmed the BBB info, and that combined with your money back guarantee helped me decide to “take a chance.”

After scouring through your database, I found what I thought was the perfect diamond for my needs. I placed my order, and then the process began. Over the course of the next 10 days, I found out that everything I had read in the online testimonials was true. You actually did communicate with me via email… several times! When my schedule changed midway through my order, and I needed the ring before I left town, you managed to get the ring to me BEFORE the original scheduled time. Your customer service was unmatched by anything I have ever experienced.

Of course, then there is the issue of the quality of the product. I was thrilled with the quality of the ring. The setting and craftsmanship was superb. The diamond however, blew me away. I now realize that most of what we see in retail stores is either way overpriced or much lower in quality.

My Fiancée was ecstatic. The beauty of the diamond took her breath away. We had looked at many diamonds… nothing came close to what she is wearing on her finger, and it cost me a thousand dollars LESS than a similar ring with a lower quality diamond in the retail stores, and about $600 less than your nearest internet competitor.

We continue to compare her ring to every other diamond that we come across. The more diamonds we look at, the more we are convinced that the quality of her engagement diamond is much higher than most anything we have seen.

We continue to compare her ring to every other diamond that we come across. The more diamonds we look at, the more we are convinced that the quality of her engagement diamond is much higher than most anything we have seen.

Mr. Gates, you have a salesman for life. I will be telling everyone where I got the ring, and what a quality organization you run. Feel free to use me as a reference for an extremely satisfied customer. They can call or write me… I will happily endorse RingDesigner.com.

Thanks again for making my engagement an even better event!

Keith Owens

When we wrote back Keith to say Thank You and asked permission to use his letter, he wrote this back

Greg,

Feel free to use my letter in your testimonial page.

I am also sincere in saying that if you have anyone who actually wants to confirm that the letters are "real" they are welcome to email me directly. The can at keith@theowensgroup.com. That is my business email, which they can confirm on the website as being legitimate.

Thanks again, Greg! My Fiancee says something everyday about how the ring sparkles in every light she finds herself. I am 37, she is 42, it is a second (and last!) marriage for both of us, so we aren't easily impressed.

Feel free to sign my letter with my full name.

Keith Owens




To all prospective Ringdesigner.com customers:

For our 8th wedding anniversary, my husband upgraded my engagement ring. Unfortunately, the setting for the diamond was just a bit too "busy" for my taste. So began my quest for the perfect setting for my lovely diamond.

After searching for months in malls, independent jewelry stores and on the Internet, I came across Greg and his excellent staff at Ringdesigner.com. I was so impressed by his website; detailed pictures, beautiful designs, great testimonials. But all of this was really nothing compared to the customer service that I received from Greg from the first e-mail. He answered all of my questions with patience and honesty, explaining the process of taking my stone out of its setting and putting it into the new one in great detail.

There was no pressure no "scare" tactics, just complete information. He calmed my fears about sending my beautiful diamond so far away by giving me step-by-step instructions and keeping me posted the entire time on what was happening. Although he and his staff were doing the actual work, he somehow made me feel "in control" of the entire process.

So now I am the proud owner of a gorgeous 2.55 carat diamond (thanks to my wonderful husband) set in a beautiful 3 mm, low-set head, comfort-fit platinum Stuller Solstice engagement ring, which showcases my stone beautifully (thanks to Greg & his staff). And since my original wedding band was yellow gold, my husband suggested that I go ahead and order a matching 3 mm platinum comfort-fit band as well. The craftsmanship of the rings is impeccable; so elegant, so classic, so perfect.

Many, many thanks again to Greg and his professional staff. Looking forward to having them set one of his beautiful sapphires into my original setting next year.

Warmest regards to all of you.

Kim Castoe

Cedar Park, Texas



Hello Greg:

I just wanted to write to say thank you for doing such a great job (and great deal) with our engagement ring.

Laura absolutely loves the ring and was completely blown away by the diamond! All of her friends are completely jealous. Any other ring Laura has compared hers to looks either small or yellow or both next to it.

Even people who see lots of rings, like a woman we talked to yesterday at a tuxedo rental place, do a double-take when they see it - the initial `that's nice' polite glance, followed by the `wait, let me see that again' stare. Laura's had her hand dragged up to the nearest light bulb for closer looks so many times I think she's developing tendonitis. :-)

I'll definitely be referring anyone I know who's looking for a ring to you

Thanks again,

(name with held) Ph.D.
Department of Mechanical Engineering
Clemson University



Hi Greg,

The package arrived as scheduled and the result was certainly worth it! We had a dinner scheduled with 3 generations of family present and Kim accepted the ring. Having the lighted box really gave her quite a start since the ring sparkled from the first moment she saw it. No one could quite believe the quality of the gems surrounding it either. I'm sure that they had never seen such a work of craftsmanship in the jewelers art. The effect was stunning.

If there was ever a task that ought to prove that your company stands behind your motto that 'the founder is always accessible' this would be it. From the beginning you have made the experience as if I was having this custom work done locally. Starting with the diamond acquisition and casting the setting through the selection and mounting of the sapphires, opal and moonstone the quality and craftsmanship has been superb. The communications with you allowed me to follow the progress as if I were there.

Kim and I send our heartfelt thanks for helping us realize this dream.

Fondest regards,

Bruce N. Oxnard, CA

P.S. Permission is given to print any and all of the correspondence as needed for advertising purposes. I truly want RingDesigner to continue its business. Hey, we've got an anniversary band to work on later, :-).



Greg,

I just wanted to follow up and thank you for the excellent job you did. The ring arrived just in time and she loves it! You did an excellent job of balancing the wrap so that it adds to the overall beauty of the ring without detracting from the center stone. I am extremely pleased with the service level you and yours provided, not to mention my satisfaction with the product. The lighted box was a nice touch!

I will gladly refer anyone in the market to you and you can be sure I will be back in the future. It is a rare occurrence in today's world for a business to exceed expectations. I wish you well and I know that you will have continued success in your enterprises.

Best Regards,

John Hoiland

PS-Should anyone have doubts as to your credibility, feel free to post this among your accolades or have them drop me a line.



Greg,

Just to let you know that I received my ordered engagement ring today and it arrived as you have promised on the very last day! You sent it out on 23 AUG, and it arrived today on 2 SEP. So, a total of 11 days to go from West Coast to NY, to Germany, and re-routed here to Kosovo. (For a while, I was getting very nervous as delivery to a Kosovo is not as dependable as it is in the States.)

As for the ring, it is absolutely flawless! Like you said, it looks even better in life than from digital images, which were excellent in the first place. The internal lamp inside the jewelry box when you open it up was a nice touch also. Everyone here loves the diamond ring (and the box)! I am about to depart on my trip to meet my girl. So the ring arrived just in time!

I appreciate you speeding up the delivery time by taking the ring straight to the airport, since I have a short delivery suspense date.

Thanks for everything, and I highly recommend RingDesigner.com to anyone who is interested in quality and value products with excellent customer service. I have already advertised for you, and it's only been an hour since the receipt of my ring!

Take care and thanks,

Tom, Kosovo



Greg,

It's been quite a while since we received our bridal set from you, but we wanted to let you know how pleased we were with it. The ring is absolutely gorgeous! It's everything we hoped for. We took the ring in for an appraisal shortly after we received it. It appraised out for about 50% more than what we paid for it. We couldn't be happier with it.

All of our friends are aware of how we purchased the ring. Yesterday, a good friend of ours told us he was buying a ring for his girlfriend for Christmas. He was impressed enough with our experience that he is planning on purchasing his engagement ring through you online! (Note: and he did purchase from us, Thank you Sue and Scott)

We will continue to recommend your website to everyone we know.

Thank you, Scott and Sue Koppmann Dunkerton, Iowa



Greg,

The rings arrived just a little while ago...They are BEAUTIFUL!

It is exactly what I was looking for...and the stone is incredible... Truly an "elevator stopper" as you described it!

I have been nothing but impressed with your business. Your responsiveness, professionalism, knowledge and attention to detail truly set you apart from the "brick and mortar" retail jewelers and other online jewelers I had spoken with before being introduced to you.

Aside from the exceptional service, your designs are unique and of the highest quality, and your prices are unbelievably low compared to the other jewelers I have dealt with.

Thank you for making the purchase of this very important gift such a pleasurable experience!

I look forward to working with you in the future!

All the best, and with my sincere appreciation,

Tim Rayl Stockton, CA



We are very good at what we do, but we are not perfect. Occasionally we need to fix something and make it right.

Dear Greg,

I wanted to drop you a note thanking you and your staff for making my engagement day a huge success. The engagement ring and 2-wedding band set I chose was the first major Internet purchase I have ever made. The ring(s) we designed turned out beautifully (show your customers on the just shipped page, It’s awesome!) She not only loved them, but also was moved by the fact that the set had 7 Diamonds and 8 Amethysts corresponding with the grand opening day of her new (first) store, July 8th.

What I really wanted to let you and everyone else know was, though you and I ran into every conceivable problem from Credit Card Verification to shipping damage, you and yours were with me every step of the way.

The constant communication and immediate attention given to every step of the process was both comforting and admirable. No matter what it took to get this done, I received a flawless product, at a fair price, in my timeline. Your company stood behind its word of assuring every customer is happy. Thanks again. You will be my choice for any of our ring purchasing needs.

Sincerely,

Robert Pompano Beach, Florida



Dear Greg,

just received my band and wanted to let you know that it is just what I was looking for. I had previously ordered a similar (or what I thought would be a similar) ring from another on-line jeweler and was very disappointed. But what impressed me even more than the ring itself was the ring box! I have to admit that I've never seen a lighted ring box before. It was really cool!

Also, I liked the delivery presentation. Not only was the return address obscure, but the package itself gave no indication that any type of jewelry was inside. Very impressive and great for surprises.

All in all, I would like to thank you for an enjoyable buying experience.

Once again, may I take this opportunity to tell you what an enjoyable experience it has been dealing with you. I never dreamed I would receive such personalized attention just for a plain gold wedding band!

Susan W. Tucson, AZ



RingDesigner.com

I received the diamond and it's amazing. I had it mounted today and the ring looks so beautiful and rich I wish I could wear it. The Moscow jeweler who mounted it said that I must love my girlfriend very much since I'm giving her a diamond like this.

Well, I do!

Once again, thank you very much for everything.

I will definitely recommend you to my friends and other people if I have a chance.

Mikhail Brooklyn, NY



Greg

Wow! What a ring! Thank you so much for helping me though this wonderful experience!

First of all, she said yes, and second of all, I can't wait to purchase our wedding bands from you! I have not e-mailed you since I have received the rings because I wanted to have the ring appraised first to make sure I was not getting a bum deal. I couldn't believe it, the ring appraised for more than double what I paid for it!

Thank you for your speediness of the delivery (6 days from placing the order I received the ring)!

I will be sure to tell EVERYONE what a great experience I had with your company.

Thanks again,
Juston B. Clark Lake , MI



Greg

I picked up my FedEx package Friday afternoon and I am very pleased. Your website was one of the easiest to navigate that I have ever visited in addition to having useful content and great products. All internet shopping should be this way.

I decided to have her favorite stuffed animal sitting on my couch holding the ring box which she would see when I brought her back to my house from the airport early yesterday morning. Needless to say, she was very happy and surprised. The look on her face was priceless and I appreciate that you delivered such a high quality product.

It looks like we'll be getting married in Indonesia this December. I can't wait. Also, I come from a family of 10 (I am #8) and I have five brothers - four already married but I will definitely refer the one single brother remaining as well as anyone else I can think of who might be planning on getting engaged. Once again, many thanks for the exceptional service and beautiful ring, but what else would one expect from a former Buckeye.

Peter Cincinnati, Ohio


Greg

For years I have been bugging my husband for a new ring to replace the ½ carat solitaire I originally received as an engagement ring 12 years ago. Some people like fine art, others symphonies, but my weakness is diamonds.

In my mind I envisioned the perfect ring - a large princess cut stone flanked by two smaller round ones, all set in a platinum mounting. I would sketch this ring on paper as to burn the image into my husband’s brain. I had the two side diamonds ready to go – my ½ carat engagement stone and a ½ carat stone from a ring he had bought me one year for Valentine’s Day. All that was missing was that large center stone. My husband would humor me from time to time and have me researching diamond prices and contacting jewelers, but sticker shock would set in and we wouldn't get any farther than that.

When the Army moved us to Germany, I basically put the idea of a new ring out of my mind altogether. I figured that with no jeweler on the Army post and the language barrier to deal with in the local community, I would have to wait years until we returned to the USA. Then one day a coworker of mine was talking about an ad she saw in the Stars & Stripes newspaper for RingDesigner.com. I placed a RingDesigner.com shortcut to the website on my husband’s computer desktop.

A few evenings later he asked what it was. I told him that it was his pathway to happiness (because everyone knows that when the wife is happy, the husband is happy). Again to humor me, he sat there with me while I searched for that perfect stone. I thought I had found it, a 1.25-carat. Then, something came over my husband, I don’t know if it was your low prices or the beer I had been feeding him had finally kicked in, but he suggested that we look at an even larger stone. By the end of the evening he was totally into it, comparing cuts, quality, clarity, and all the other variables. I think he saw it as a personal challenge to find the best diamond at the best price.

When we found the diamond we were looking for, he compared prices for an equivalent diamond on other websites and saw that RingDesigner.com was nearly $1000.00 less expensive. That was the clincher, and he bought me my 1.5 carat, princess cut, H in color, VS2 dream diamond.

When I told my friends and family about the purchase, they thought I was insane. They could not believe that I would (a) send my two diamonds in the mail to a total stranger, and (b) spend thousands of dollars over the internet for a diamond that I hadn’t actually seen. They were extremely skeptical even after I had told them about your personal interaction with me, the numerous testimonials written on your behalf, and the total confidence I had in your company. They were convinced that this transaction was going to end up on Oprah as a tough example of an internet scam and a gullible consumer.

Well, each and every one of those people had to eat their words when they saw the absolutely stunning ring you crafted for me. Everyone was very impressed, but no one more so than me.

From our very first email conversation, you had my total confidence. Your personal involvement, frequent updates, and immediate responses to questions ensured that this confidence never wavered. From start to finish, the process went like clockwork. And the icing on the cake was when you personally drove it to the USPS Express mail terminal at the airport two days earlier than it was scheduled to be shipped, just so I could get it in time for a special occasion I was attending that weekend.

And the final product? Well, words nor photos can do it justice. It draws immediate attention everywhere I go, and I personally can’t stop looking at it. It is even more beautiful than the dream ring I carried in my mind for so many years.

Thank you so very much for a flawless experience, and for a piece of jewelry I will cherish for a lifetime. My husband thanks you too for the fringe benefits he is receiving as a result of a very happy wife.

Michele Special Forces wife Stuttgart, Germany




Greg,

I've been meaning to send you this email for weeks but have been interrupted for one reason or another. I received the rings without problem on the day you said they would come.

The bottom line is the ring set is great, no...awesome. I actually had to hold onto it for an extra week, keeping it a secret from my wife, before my actual anniversary date! That was tough to do since it was so beautiful! I made plans for the Friday evening to give her the ring, then have dinner and a jazz band. The weather cooperated perfectly and, on the shore of the Severn River in Annapolis, Maryland as the sun was going down, I gave her the anniversary ring and new diamond engagement ring you crafted. She loved it!

It didn't stop there though. When she wore it to work the following Monday, she showed some of her co-workers and they drooled over it (not quite literally!). They told some of their friends and by the end of the day the office buzz was my wife's new ring. I think she liked the attention! With a ring that sparkles as much as it does and as clear as it is, who wouldn't? The two blue sapphires in the anniversary wrap really do set off the center solitaire diamond in the engagement ring and you got the height just right! My wife really loved the fact that the ring wasn't picked out of a jewelry store cabinet, but rather it was hand-crafted starting with her original engagement ring. It means so much more because of that.

When I started on this endeavor two months ago, I had intended only on purchasing the center diamond (that was lost from my wife's engagement ring) and having a local jeweler set it. Now, we have a hand-crafted, matching gold anniversary wrap with two deep blue sapphires surrounding a beautiful certified diamond in her original ring. That transition was not a result of pushy salesmanship but instead the personal commitment of your full service online jewelry store. After your consultation, not only did I get a loose diamond from you; I also got loose sapphires set in my choice of wrap ring, the two rings expertly melded together, and finally an appraisal of the entire set for insurance purposes.

Oh! And the appraisal - oh my goodness! I was actually expecting it to be around 40% more than what I paid and I was secretly hoping it would be 50% more than my purchase price. When the certified appraisal (from an independent appraiser - not you as the jeweler) came back at more than twice what I paid, I felt astonished. However, the monetary value of the ring is not what I feel great about, as it will never be sold! The real pleasure I get from that is the true satisfaction of knowing that all the long research I did in going to so many local and mall jewelry stores and to so many different online diamond sellers (Blue Nile, Mondera, Ashford, Millenium, etc.) paid off. I saved thousands of dollars and got an exquisite piece of fine jewelry I could have only received from you - actually far exceeding my expectations from the start.

One last thing about your presentation, I especially liked the whole package that was delivered - the GIA certificate, the original tissue paper the diamond came in, the diamond/valuables transport certificate, the appraisal, and the authenticity sheet from you. My guess is that other jewelers may not focus on those little things. It all really made us feel like this is more than just another gift. This is something to be treasured for a lifetime - and it will be.

Finally, if someone would have asked me before if I would ever spend that much money on something as important as an anniversary/engagement ring through an online business without seeing who I'm dealing with or seeing the merchandise first, I would have told them NO WAY. Now, I'm a believer in RingDesigner.com and would come to you for any jewelry need. I completely recommend RingDesigner.com to anyone who is thinking of purchasing diamonds or other jewelry. Thanks for all of you help!

Matt (note: Matt is a retired Marine Captain living near DC who was refereed to us by his friend, also a customer, who is still serving in the Marines).



Greg

WOW! I just cannot get over how beautiful my wife's anniversary ring is! My daughter thinks it is fantastic and that her mother will just love it. She couldn't get over how it sparkled, and thought the leather case and light really added a touch of class. I don't know how I'm going to be able to wait six weeks before she gets it!

This will make up for her engagement ring I bought 30 years ago on an Army PFC salary of $139 a month. (I paid around $300 for it.) She still loves her ring, which I am glad, but I know she will really cherish her anniversary ring.

I know I would have purchased a ring here in town if I wouldn't have searched on the internet and found RingDesigner.com. Based on a ring here and the one I purchased form you Greg, and it was only .75 carat, I saved $718.50. I'm anxious to get it appraised.

I can't thank you enough for talking with me on the phone and helping me though the process and picking the diamond I did. I will have to admit I was a little uneasy ordering such an item over the internet, but all that passed after talking with you. From the time I talked with you to me getting my ring was just a day over 2 weeks! Fantastic!, and the diamond wasn't even in country! Thanks for the service thanks for the SPECTACULAR Anniversary Ring, Susan is going to love it!

You do an excellent job and have a great business Greg! THANKS AGAIN!

Sincerely,

Roger St. Cloud, MN

(RingDesigner.com note: Roger purchased a DeBeer’s style, 3 stone ring, his center was a Round 0.90CT, with two 0.25CT sidestones)




Greg

I just wanted to take this time to thank you for all the hard work and dedication you've put into helping me make the PERFECT purchases for my lovely bride to be! Not only have your prices been unbeatable, but your customer service has been the greatest and you have been truly a pleasure to do business with.

First, the .81 carat marquise, D color and VS1 clarity, very good cut for $3700...NEED I SAY MORE! That stone, if bought locally, would have cost me over $5300 (at the very least)! Then, I thought the initial price you gave me for the 10 diamond, 1.0CT, VS quality, G color, platinum wedding band was great. But I must say that the price of the 11 diamond band with the exact same specifications was BY FAR better than any REPUTABLE jeweler on the web or locally. At $1899 there was no way I could pass. Locally, the best I could find from a reputable company in this price range was an SI1, G color, 0.75CT, platinum band for $1999 (not to mention the fact that an additional $200 would be added to that price for taxes).

Both my lovely wife-to-be and I really love your quality work and the immense amounts of time and effort you put into making the buying experience from www.ringdesigner.com a most pleasant one. We are customers for life!

Thanks,

W. G. Levy, Capt, USAF
Maxwell AFB, AL



Hello Greg -

I just wanted to say thank you again for ALL your hard work in helping us find the PERFECT diamond and walking us through settings. Your guidance was instrumental in us finding the most wonderful ring.

I'm sure with your unmatched customer service policies and amazing prices it will be no time before ringdesigner.com is the #1 online diamond sales destination in the United States (and abroad).

I have referred countless amounts of friends your way and will not hesitate to continue to do so in the future.

Thanks again,

Becky and Scott



Dear Greg:

I went to your website to post a "testimonial" myself, but I didn't see how I could, so I'm assuming you'll have to do it. Please post the following:

Thank you so much for the beautiful wedding band. It is exactly what I wanted! I was a little worried that ordering something so personal over the Internet would be difficult, but your personal service, communication every step of the way, and attention to detail made it a pleasure. In fact, I learned more about platinum wedding bands from you and your site than from any jeweler I visited!

Thank you again.

Sincerely

Tracey Wolff




Greg,

I loved the diamond, but not as much as Kate. Her jaw dropped, and she could only nod her yes to my proposal. I have a knack for taking her quite by surprise.

I can't thank you enough for not only your prompt work in getting the ring delivered under a tight time line, but also your understanding during the process. This has been the most fulfilling purchase of my lifetime, and I appreciate the personal touch that you have provided throughout the process.

As a matter of fact, this will become a bit of a case study for my web development students, telling of the power of personal attention.

Hope your holiday was as happy as mine.

Griffith T. MCSE
Computer Tech Instructor Center for Business Information Technologies A major NY University (Institution withheld for privacy)




Greg:

As our 25th wedding anniversary approached, we began shopping for a replacement wedding ring to celebrate 25 great years of marriage. We wanted a one carat center diamond with ruby side stones.

Since the original wedding ring was a simple band, we learned as much as we could about diamonds. We talked to jewelers, looked at stones and began the process of determining where to get the most for our money.

Then we found RingDesigner.com! The prices were the best we had found anywhere and Greg helped us find both the perfect diamond and the perfect setting. This ring turned out to be even more beautiful than we imagined it would be. And the diamond? Spectacular!

You were wonderful to work with and we wish you much success. Pat and Denise Laguna Hills, CA




Dear Greg,

As a former concierge, I know more about customer service than the average person. After all, I had a job that, at its most basic level, was completely about making people happy. It is so seldom these days that you receive what can be called good customer service, and I was starting to believe that excellent customer service was absolutely impossible. Impossibility turned to reality when my husband, Paul, found RingDesigner.com. This comment can't really be appreciated until you know our background. . .

It all started in December 2000. Paul decided that for our tenth wedding anniversary he wanted to turn my diamond solitaire engagement ring into a three-stone anniversary ring. Doesn't sound too hard so far, right? For sentimental reasons, I was against trading my original diamond for something better, so we were going to try and use it as one of the side stones in the new ring. With appraisal in hand, Paul began searching the different web sites for a stone matching the specifications of my original diamond. He thought he found one at Mondera.com, ordered it, received it, and, because he couldn't wait, put it in the toe of my Christmas stocking. I was totally surprised when I finally got around to emptying my stocking on Christmas night! After Christmas, Paul took the new stone and my engagement ring to a reputable local jeweler for an opinion on whether they matched. He was told that they would make great earrings; then, the salesperson tried to sell him a three-stone ring that was in the store. The end result was that Paul sent the diamond back to Mondera and purchased a new center stone, a 1.4 carat emerald-cut diamond, set in a yellow gold Tiffany mounting. He gave this to me for our ninth anniversary in January 2001.

At this point, the true search for a matching side stone began. Mondera.com began looking, and finally, in June 2001, asked that we send them my original diamond to make matching it easier. We did this, and by August, they still couldn't find a match. My original diamond is emerald-cut, 0.72 carats, and because it was more rectangular than square, they were having a hard time matching it. They suggested we cut the diamond because it had a small flaw. Cutting it would make it a more valuable stone and would make it easier for them to match. We agreed to cutting it, and it was sent to Israel to be cut. Paul e-mailed them weekly for updates, but after we agreed to cut it, our original contact left the company. That was when things really got interesting. By October, our stone was still in Israel. Our new contact was slow to answer emails or respond to messages left on her voice mail. We were beginning to think we'd never see our original diamond again, much less find a match for it. In November, we got the new specs on our diamond. It was now 0.52 carats, and Mondera was still looking for a match. At this point, it looked like I wasn't going to have a ring for our anniversary in January.

In December, Paul started reading the message boards at Diamondtalk.com. This is where he found RingDesigner.com. He also found USA Certed Diamonds. USA Certed Diamonds had two stones on their web site that, from the specs, appeared to match. Paul ordered them, we received them, and, while they match based on their specs, visually they were totally different. Disappointed, we returned them. You know the rest from here, but it goes like this. After going back to RingDesigner.com, Paul sent you an email. It was a few days before Christmas. Much to our total amazement, you promptly replied and started to work with us, all the while assuring Paul that we would have a beautiful emerald-cut, three-stone anniversary ring by our anniversary, January 11. Anyone out there who wants to buy a diamond should know that in a matter of weeks you accomplished what other jewelers had been working at for at least six months, kept us informed every step of the way, and even took time on Christmas Eve to communicate with us. Believe me, if we lived on the West Coast, I would've been at your house assembling toys and wrapping presents! It took a few days, and numerous e-mails between you and Paul, but you found us two beautiful side-stones, 0.80 and 0.78 carats. You Federal Expressed me platinum mountings to look at after you found out how hesitant I was to have the diamonds mounted before seeing the mounts. Best of all, you let me wait until the last possible instant to send you my solitaire. After Mondera had had my other diamond for seven months, you realized exactly how hesitant I was to part with another one! And, true to your word, Federal Express delivered my new ring on January 10, 2002.

Well, it has taken me a whole week to get used to the idea that the ring is mine! It is absolutely beautiful, but I must admit that I was totally overwhelmed by it when Paul gave it to me last Friday. I had tried on a few at different jewelry stores, but they didn't prepare me at all. We actually had to go out and look at inferior rings on Saturday because I was so overwhelmed by it. At first I just couldn't imagine wearing something so exquisite every day. I thought maybe I'd have to get an every day ring and only wear this one when I dress up. But then I realized that that is totally ridiculous! It is so beautiful and gives me joy, and that is what it is meant for.

I thought you'd want to hear from me, not just Paul's impressions of how I felt. Thank you so much for all your hard work. You made this ring a reality for me. I really thought it was never going to happen, and that my husband was going to lose his mind in the process! If you need a referral, I would definitely be glad to provide one. I can't say enough about your professionalism and truly outstanding customer service. Instead of feeling like we were dealing with someone who just wanted to sell us something, we felt like you truly cared what we wanted and strived to work with us to make sure everything came out perfectly. You weren't just a faceless company selling diamonds, but a friend helping us make our tenth anniversary perfect! Thank you.

Sharon		View their beautiful ring



Dear Greg

It is 1a.m. in England and we have all been waiting up for a very special delivery. The courier has just left and we inspected the package. We are absolutely staggered by the beautiful contents. It is simply the most beautiful ring set I have ever seen! My mum is ecstatic and wants one too!! Well I'll have a word with Dad when he wins the lottery.

I can't thank you and your team enough. The rings are beautiful, they fit perfectly and the information contained is so informative. I will certainly be recommending you, but I suspect most people will give you more notice than me (12 days delivered). Thanks again for the level of service you have given. I couldn't have got this as quick from my local jeweler! We can't believe the level of service we received especially with the delivery requirements and us being England and you in America.

I will certainly send you a video of the wedding day, I feel you should be here with us. Best wishes to Patti and if you're ever in England you must let us know so I can thank you in person.

Kind regards, Fiona L. Concert-County Durham, UK



Greg,

I just received the ring this afternoon, 27th. I got the APO shipping notice on the 21st. I'm amazed at the shipping time. Less than a week (including a holiday)! Now that's what I call customer friendly. I got to compliment you on that point right off. I was ready for a nail biting 2 week wait for this large investment and you very pleasantly surprised me. Thank you.

The ring looks even better than I thought it would. I'm very impressed. The picture you sent with the shipping notice was nice. A great idea, but just doesn’t do it justice. Once I saw the diamond in the setting, in my hands, I knew it was well worth every cent I spent. I'm sure she will be equally impressed, if not more!

This wasn't something I jumped into. I did some research before I went shopping. I knew what I was looking for. I checked 3 or 4 sites before I found your dot.com ad in the paper. The site is very informative, easy to navigate, and has answers to every question you could have about your products. And what a selection! Only the best, but why would anyone want to spend their money on anything less? You made my choice easy to make with confidence, and most importantly, you made it comfortable.

Thanks for all the e-mail updates too. I count 9 over a 3 week period. Little things like that will keep you in business for a long time. But judging from your background, you already know that. I'm sure that if she gets her way, you'll be hearing from me again in the future to take advantage of the diamond upgrade service

Thanks again for the quality service and the outstanding deal on this ring. You've got a first class business there. Now it's time to see what the world's most finicky critic, a woman, has to say...

Jeff S Staff Sergeant Kadena Air Base in Okinawa, Japan



Greg

WOW! The picture you sent prior to us receiving the ring looked great, but did it no justice. In person the diamond and ring are absolutely breath taking. You should have seen the scene we created at FedEx. When we received the package at the FedEx building, Jody was hopping around like a little girl with a grin bigger then the Cheshire Cat's so the employees inquired into what was making her so happy. We opened the box in the FedEx office and it was literally 30 to 45 minutes later before we were able to leave. Every employee rushed out to see the ring, all of the customers ooooh'd and ogled over it. Jody was on cloud nine. Everyone there, employees and customers alike, now has your web address by the way.

First off, thank you for the kind words to all of the service members out there, I am one of them. I have been in the NAVY for 19 years. I started off enlisted, worked my way up the chain of command, earned my Commission and I'm now a Lieutenant. I purchased a diamond (VS2 1/2 carat) back in 1994 from one of the stores located in the Tel Aviv Israeli Diamond Exchange when the ship I was stationed o