How good is your guarantee?    

We offer a 30-day, no questions asked, money-back guarantee.   Products must be returned in their original condition and in their original packaging to be eligible for the refund.  You will then receive a full 100% refund.

Note: Any type of modification or alteration made to your RingDesigner.com purchase not performed by RingDesigner.com voids all warranties on workmanship and materials.  We cannot accept returns for jewelry that has been worn, resized or damaged;  it must be in its original, new condition

Due to the very distinctive nature of custom design, we cannot accept any returns of our custom work.  However, our number one goal is your complete satisfaction!

We may be able to help you, if you have an unforeseen situation (such as a breakup of you and your fiancée), if your item has been worn, or the 30 day time period has lapsed, by selling your item via consignment.
Please e-mail customer_service@ringdesigner.com for details.

What kind of warranty do you offer?  

We guarantee that the ring you have purchased contains the exact purity and quality of gold or platinum that is carefully stamped inside the ring.  Each ring has been stamped with the karat content and hallmark.

Your ring has been individually crafted with the finest of materials to demanding quality standards.  It has also been designed to exacting manufacturing specifications and is warranted against imperfections in design and craftsmanship.  Except from normal wear, we will repair your ring if there is a problem, at our option, for a period of 6 months from the date of purchase.

We do not replace lost center diamonds or lost rings.   We encourage you to get insurance for your diamond ring.

Every center diamond has been carefully and individually inspected for specific quality standards of cut, color, clarity and weight.  Each center stone is accompanied by an independent third-party gemological laboratory certification.

What are my payment options?   

Money orders, certified bank funds and wire transfers are acceptable.  However, to expedite your order, we strongly suggest using our secure e-commerce acceptance of Discover, Visa, M/C,  American Express or PayPal™.  Please note, if you purchase by credit card, we MUST ship your order to the cardholder's address of record ONLY.  We also will require a signature from that address when FedEx delivers your ring.

Also as a protection against Internet fraud, as we process your order, we will be calling your credit card issuing Bank/Financial Institution to verify the credit card number is valid to the billing address and name provided.  We do this for your protection and ours that no one is fraudulently using your credit card number for a RingDesigner.com purchase.

You can use your PayPal™ account, or set one up.   By paying via PayPal™, we can ship to any address you wish.  The PayPal™ ordering procedure is below.

1RingDesigner.com, Inc. uses VeriSign Payment Services formally CyberCash for its secure internet payment processing.   

We use PDG's shopping cart system due to its
high reliability, security and privacy features. Please see our
Privacy information for more details.

Important Notice to would be thieves!
We only keep $100 in this account to combat fraud. Potentially a dishonest person could use the Routing Number and Account Number to print counterfeit checks to cash. That is why we ONLY keep $100 in this special account. We also have purposely not had ANY checks ever printed with this Routing Number and Account Number. If a person would ever try to cash what might be a counterfeit check from this account, when a bank teller or merchant calls to verify funds, the funds just will not be there. Worst yet for the potential thief, the Key Bank personnel at our bank know there are no checks for this account. Key Bank then alerts the verifying caller that the person in front of them, may be a potential thief. This procedure has already caused 2 people in California to be arrested as they attempted to pass fraudulent checks from this account:

Ordering process for Wire Transfer and Pay Pal

If you are going to order, especially if your purchase includes a center diamond, then you should add your items (your center diamond-engagement ring or Bridal Set-Anniversary rings-Bands etc) to your secure shopping cart and proceed through the secure check out process. Once you get to the credit card page, use VISA, with the number 4111111111111111 (that is a “4” with fifteen “1’s”), and use an expiration date of 12/04. Of course there is no VISA number like that. It is a shopping cart testing number for us, but suites this process perfectly.

This order process via the shopping cart will do several things for both you and us. We will know you are interested in ordering and know exactly what items you wish to purchase. It will give us all your customer and FedEx delivery information we will need. We can deliver to any address you wish. Some customers have us deliver to their work address so they can ensure a surprise. By inputting your information and checking out via our shopping cart, it also alerts us immediately that you will be paying by a method other than credit card. A automatic confirmation letter will be generated back to you for your records.

Next, you will be taken to a “Thank You” page where there is an e-mail button. All e-mail generated from there is handled before anything else. Alert us you just ordered and let us know how you will pay for the order. If a center diamond is involved, once we know it is available, we will make every effort to have it held for 24 hours so you can secure it by wiring the money (when we tell you to do so). Unfortunately, great diamonds at very good prices go fast. If you thought it was a great quality purchase for the money, so will someone else in this world who uses the same Tel Aviv sources as we do.

We will then contact our sources in Tel Aviv to secure the diamond. There is a time difference, therefore we may not hear until their morning, our middle of the night.

DO NOT WIRE UNTIL WE INSTRUCT YOU TO DO SO! We will instruct you to wire ONLY after we know 100% we have secured the diamond for you.


 

Due to the possibility of potential fraud situations (and we want to protect credit card holders), RingDesigner.com must take some measured precautions.  It is possible for RingDesigner.com to have an item delivered to a different address other than your credit card billing address. E-mail us or call us, we can work with you.  If by credit card, we will have to work with you and your bank to truly make sure you are the cardholder of record.  We could accept a certified check, a wire transfer or working through our bank, we can debit your savings or checking account to transfer the funds to us.

Once we are in receipt of the purchase price through a method other than credit card, we can fulfill your order to any address you wish.

Also as a protection against Internet fraud, as we process your order, we will be calling your credit card issuing Bank/Financial Institution to verify the credit card number is valid to the billing address 
and name provided.  We do this for your protection and ours that no one is fraudulently using your credit card number for a RingDesigner.com purchase.

When is my credit card charged for an order?   

Your credit card will be "Authorized" only for your purchase as your proceed through the encrypted secure shopping cart purchase process . If you are purchasing an Engagement Ring or Bridal Set with a center diamond, your credit card will be "Captured" (debited) as we secure your center diamond from our diamond cutters (24-48 hours). For items without a center diamond, (standard inventory items, such as wedding bands, anniversary rings, men's rings etc), your credit card will be debited within 12-24 hours.

Remember also, our Guarantee................Within 30 days from your purchase, no matter the reason, we will refund your purchase price 100%.  No questions asked.

How secure is my credit card purchase?   

All transactions completed through RingDesigner.com go through Secure Socket Layers (SSL).  SSL is the industry standard method for computers to securely communicate using encryption technology, without risk of data interception, manipulation or recipient impersonation.  This process encrypts your PC web browser directly to the host server at GTE Web Hosting where our secure (fire walled) e-commerce site is hosted.

RingDesigner.com contracts its SSL  technology from VeriSign®  the market leader  in encryption software.   

Also as a protection against Internet fraud, as we process your order, we will be calling your credit card issuing Bank/Financial Institution to verify the credit card number is valid to the billing address and name provided.  We do this for your protection and ours that no one is fraudulently using your credit card number for a RingDesigner.com purchase.

How do I order the correct ring size? 

Most of our Customers know the correct ring size to order.  But, if the ring is to be a surprise, you would have the same problem buying from us or a bricks and mortar store.  That is, if after you present the ring it happens to be the incorrect size, it will have to be "resized".  This is a physical process any quality jeweler can perform.

It is better to error by ordering the ring too large than too small.  If you think about it, to make a ring smaller you only have to remove a portion and then join it back together.  To enlarge a ring requires severing the mounting, then inserting an additional section of precious metal to make the mounting diameter bigger.

Bottom line, it cost a jeweler more to add precious metal to a mounting than to remove it.

Most jewelers charge a flat fee of $50 to $100 to make a ring smaller.  On the other hand, they will charge a fee based on the number of ring size increments to enlarge a mounting.  Remember, they are adding precious metal to your ring.  This can range from $75 to $150+ per ring size for gold (with platinum much higher).   So you might want to error by ordering a larger size with Platinum.  The combination of a jeweler adding new platinum and their labor charge to make your mounting bigger, could be more, than your difference in price by ordering the larger size from us and having a jeweler remove it later.

Ring Sizing Espionage
We have prepared some information we like to call "Ring Sizing Espionage". It was prepared for customers who wanted to maintain the secrecy of a proposal, but did not know how to estimate a ring size. The information should help surprise or not. After reviewing our "Ring Sizing Espionage", let us know if it helps?
 

Why do you use FedEx exclusively?     

We believe FedEx to be a fast and most reliable package shipment service for our business.   We use their tracking ability to monitor the delivery of your jewelry.   United States Postal Service Registered mail can be requested at an additional charge if you require.   But, remember, we do not charge for your FedEx delivery.

NO CHARGE

We do use USPS insured Express Mail for APO orders when appropriate.

Yes we do!  

International Shipping:   The majority of our International shipments ship via International FedEx.  We do use USPS International Express Mail when that is more efficient.  We are currently making changes to our shopping cart to process International orders due to the increased number of non-US sales.  So if your country is not listed, let us know.

There will be an additional charge for International FedEx/USPS Express Mail.  We will charge an International order the difference between the regular domestic FedEx/USPS Express Mail expense and the charge to deliver to your country.  Our overnight shipping is free when delivery is within the US or to an APO address, but an additional $90.00 to $165.00 USD will be required for your International order.     We will manually add this fee to your order after you "check out" via our secure encrypted shopping cart.

Taxes & Duty:  We can not keep up with every country’s local tax and duty requirements.  All local duties and taxes applicable are the customer’s responsibility.  Even with local duty and taxes, our International customers have stated their RingDesigner.com price is still considerably lower than a local purchase for item of our high quality.  That is a calculation and comparison that you will need to make.  If you have performed that calculation, and we are competitive after your review, we would be honored to fulfill your important purchase.

Payment for International Orders:   Our prices are in USD. Payment van be by wire transfer or credit card. We prefer wire transfer for International orders. We also contact EVERY credit card bank prior to an International shipment. We verify that the name, address and all other information for an order, is the same as the credit card bank has on record.. We also question any discrepancy between the credit card information submitted with the International order, versus the bank's records. Our Bank and our Insurance company require procedures to verify credit card versus customer shipment.

If you pay by wire transfer, we will ship anywhere at anytime!

International Order Questions:   If you have any questions regarding International orders please contact us at: international_customer_service@ringdesigner.comringdesigner.com  

What information will I receive about my order?  

You will receive a confirmation invoice by e-mail, usually  the next day after you place your order.  You will also receive an e-mail confirmation of FedEx shipment containing  your  tracking number when we ship your item.

To track your package once it is sent,  you can use a FedEx Tracking Number.  Call 1-800-GO-FEDEX or visit their Web page at http://www.fedex.com/, select the appropriate country and use the their "Tracking" option. 

When purchasing diamond Engagement Rings, Anniversary Rings or Wedding Bands from RingDesigner.com, you can receive a Product Certificate of Authenticity for your diamond and your mounting.  If you need one, just e-mail us after purchase and we will send one to you.  Your insurance company may want a document like this to properly set the value to insure your ring for damage, theft or loss.  Our RingDesigner.com Product Certificate of Authenticity basically lists all of the important information regarding your ring in one convenient document.

When should I expect my order to arrive?    

We are physically  joining together your choice of a center diamond with your choice of one of our thousands of available mountings.  Your diamond is actually placed in a secure "setting" with "prongs" on your mounting.

This is a process that one of our RingDesigner.com certified diamond setters will perform.  We do not rush this craftsmanship process.   Each diamond is mated with its mounting in the same priority order equal to the chronology of the  orders received.   First in-first out!  

For a simple but elegant tiffany setting, (a beautiful, single, center diamond mounted on a fine 14k Gold or Platinum tiffany setting), our goal is to have all orders received during this week, be delivered to you by the end of the next week. 

Items that are custom or have additional diamonds added to the mounting or bridal set may take a few days more.  Sometimes 18K Gold and some unique Platinum mountings/bridal sets can take a bit longer also.  

After you place your order, if there is any atypical delay due to the complication of the crafting of the item, we will let you know immediately.  That way if the time is too great for your needs, you can seek another fine quality source to fulfill what you require.

Bottom line, we want you to be satisfied with our service, and our integrity as well as our fine products.

Remember, you will be notified by e-mail that your order is being shipped so you may anticipate its delivery at the delivery address.

Do you sell your customer information?'    

Absolutely not! All client information is held in strict confidence and will not be disseminated in any fashion whatsoever.                Please see our Privacy Policies.   

What is your return/refund policy?     

Our Guarantee................Within 30 days from your purchase, no matter the reason, we will refund your purchase price 100%.  No questions asked.

We think our 100% no hassle refund is just another reason for you to consider RingDesigner.com for your important purchase.

Also, when making your purchase decision, ask your other source(s) if they will give you a 100% refund.  Some establishments offer an "in-store" credit or partial credit and refund. 

We want you to be pleased with your RingDesigner.com purchase. Since we use only higher quality diamonds and mountings (rings), most likely you will not be returning the item for quality reasons.  That is why we instituted our 100% no hassle refund policy.  If you are not satisfied with the purchase, for any reason, just follow the guidelines below.

Your refund will be credited to the credit card originally charged purchasing your ring.

Since we sell fine high quality jewelry, unfortunately, we need to take steps to combat fraud.  Therefore, you will need to follow exactly the steps outlined below to receive your refund.

We want you to be pleased with your RingDesigner.com purchase.  However, if within 30 days, you decide to return it for a 100% refund, then please:

• If within 30 days, you decide to return it for a 100% refund, then please:

• Call us at 503-670-7218  to receive your authorized return code. Please write this authorized return code on the original RingDesigner.com Product Certificate of Authenticity that shipped with your ring. The original RingDesigner.com Product Certificate of Authenticity must be included in the returned purchase.

• Secure all merchandise in its original packaging, including the gift box(es) with which your order was shipped and all accompanying materials. We cannot accept merchandise that is not returned to us as instructed.

• The package should be addressed to:
  • RingDesigner.com Customer Service
    Attn: (use your Return authorization number here)
    4263 Woodside Circle Lake Oswego, OR 97035
    (503-670-7218)

• We recommend you ship via a means where you will receive back a documented verification of receipt by RingDesigner.com. This process "tracks" the shipment and documents the actual shipment by you and the receipt (by date & time) by RingDesigner.com.  We also recommend you request  notification of receipt service via your shipment service.  This process notifies you that we received it.  There are several methods of shipping that "track" the shipment.  FedEx, the US Postal Service, UPS and others offer this service. 

• Please insure the package for the full amount of the purchase price with the shipping service. 

• A RingDesigner.com employee will open your "sealed" package in the presence of an independent third party, certified gemologist.  In this manner, an independent party verifies the ring and diamond received by RingDesigner.com, in your sealed package, match the quality and specifications of your original purchase.  After immediate examination by the independent third party gemologist, if there are any issues of quality, damage or diamond specifications, versus your original purchase, we will contact you immediately.  The received  jewelry  and/or diamonds must be the same items as you originally received from us, plus in the same excellent condition as originally received. 
  
• We will call or send an e-mail notification that we have received your returned merchandise.  A full 100% refund will be issued within thirty days of confirmation of receipt, to the credit card originally accepted.
• 
  Please note: We cannot accept returns for international orders.  For questions regarding international purchases, please call RingDesigner.com customer service at 503-670-7218.

Note: Any type of modification or alteration made to your RingDesigner.com purchase not performed by RingDesigner.com voids all warranties on workmanship and materials.

 We cannot accept returns for jewelry that has been worn, resized or damaged; 
it must be in its original, new condition

Due to the very distinctive nature of custom design, we cannot accept any returns of our custom work.  However, our number one goal is your complete satisfaction!

We may be able to help you, if you have an unforeseen situation, if your item has been worn, or the 30 day time period has lapsed, by selling your item via consignment.  
Please e-mail customer_service@ringdesigner.com for details.

Where do I ship a return, if necessary?  

Please include a copy of our shipping packing slip (received with the original shipment).  Follow the steps outlined above, wrap the package securely and send it to the following address:

1RingDesigner.com, Inc.
Return Department